After booking a shuttle from SFO to my address just outside the Sacramento region for my 60 year old father coming in from England, their dispatcher told the shuttle driver he was over 8 hours on his shift time and told him to drop my father off at the Sacramento airport instead. My father had provided him with the address of my home at the time he boarded the shuttle and through thr 2.5 hours in the shuttle, no problem/issue was expressed. But at the last minute, the dispatcher called and said the shuttle drive had to drop my father off at Sacramento airport. They offered no assistance for alternative transportation, were rude to my father on the phone and then charged him $90 and left him standing on the curb at a strange airport with three large suitcases. (I wish he hadn't given them a penny - I wouldn't have)
Pros: Umm....? They provide service from SFO to Sac area (supposedly)
Cons: Rude, unhelpful, expensive, poor customer service
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