I've only been to Shields twice, but both times the customer service has been extraordinary. The first time I went there I arrived at 7:01 pm on a Friday night and Geoff (the owner) had just locked the door (they close at 7). He let me in and for all intents and purposes reopened just for me. I came for a steak and he cut a fresh ribeye to my exact specifications. Even then, he didn't try to rush me out - he asked if I needed anything else and even answered some random questions I had about some meat behind the counter. That alone is why I will keep coming back - you don't get customer service like that anymore.
Pros: Service, quality of meat
Cons: A bit of a pain to get to (even living in Decatur) and expensive (but you get what you pay for)
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