I would like to take the time to let you know about the frustrating experience I had at M&B. I am not unfamiliar with the Spa world and I know how I am supposed to be treated and this is NOT the place to go if you want that utmost care of treatment. I happened to meet the manager of M&B a few months ago when I happened to be out She asked me what type of massage I like and gave me a wonderful recommendation to one of the female massage therapist. I came in for the first time and had a wonderful experience and already felt comfortable knowing that I had already met the manager Now fast forward to finding time to come in (I'm a wife, mother of 2 and work a full time job). I booked my appointment a month in advance (June 27th, 2008). On June 26th 2008 I received a last minute call saying that A) My therapist was out of town and B) There was NO other availabilities with any other therapist. I have been booked for an entire month why could no one have said anything sooner to me or made sure that I was at least taken care of by another therapist? I was furious. So on the morning of the day I was supposed to have my appointment I called cause I felt that I deserved to be compensated some how or another. When I called and explained my frustration about the situation they went on to tell me A) There were openings and B) MY THERAPIST WAS THERE! I couldn't believe what I was hearing. Then he went on to tell me that they would have to make sure everything was ok and call me back, weird. At this point I am scrambling around to change my day hoping that he would call back soon so I could come in He eventually called back to let me know I would be able to have my appointment, but I was not compensated for any of my troubles. I am not just one of those people who's looking for a free ride but I do truly believe in customer service Once I got there I was extremely disappointed to see that the manager who had taken such great care of me before was NO longer with the company.
Pros: My Message therapist was great
Cons: Horrible Customer Service and Lack of Appearance
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