It took three calls and a total of 15 minutes waiting time before someone would pick up the phone in the proper department. Yeah, if I had that kind of time I wouldn't need to call ahead in the first place. I think overall my favorite part is the person who answered the phone. After I had told her I had called previously twice and wasn't able to get through she immeadiately put me on hold with out saying anything for another extended period of time.
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