I own a limo company. I have been getting my cars serviced at Lincoln dealerships in the King-Sno area. With rising gas prices and the cars that they don't sell those dealers went out of business. So I went to Horizon Ford and dealt with Dale. I made an appointment on a Wed. for a Thurs. slot. I brought the car there right as the shop opened. I had a cooling/heating fan inoperable for the drivers cab so no AC. I told Dale that I need my car at 3:00pm for the evening shift. I get no phone call all day. I call Dale at 2:30 and he says he doesnt know what's wrong with it that it could be one or two things and he needs to order a part that is not in the city. He wants to charge me a 120$ diagnostic fee even though they don't know exactly what is wrong. The feeling that I got is that they didn't even look at it until 2:00. When I walked in the door Dale told me not only was he going to charge me the 120$ but I was also going to have to pay for the part weather it works or not. After a long discussion I got him to wave the 120$ and just charge me for the part. I bring it in on Saturday at 8:00 he told me it would be done at 11:00-12:00 it was done at 2:30, what ever I just wanted my car fixed. 400 dollars in labor for a sixty dollar part and a load of bad service. I told Dale of my dire situation and if he couldn't get the job done he should have told me. 4 hours after I left the shop my limo starts overheating. There is a coolant hose which has popped off and possibly other problems; it's at another shop so we'll see what all the damage is. Basically, I hire them to fix my AC, my car breaks that night, I lose a ton of business and miss a day of service and a limo load of money. The Tow truck driver that I used this morning told me that they did the same kind of stuff to him and they ripped off a bunch of lights from his tow truck. These guys are careless inefficient jerks that don't give a damn what happens to your car or your business. Never go to these guys!
Pros: A large facility, work on all kinds of commercial vehicles
Cons: Unresponsive, shotty work, not trustworthy, all around shady, break stuff
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