I was a Cavalier customer when they first entered the Richmond market, I left because of the quality of their product and dreadful customer service. Years later, I am leaving them again because of the quality of their product and dreadful customer service. Their problems are easy surmountable, but I get the feeling that their management is simply clueless. Need evidence? Check out their customer support hours:
Pros: Cost, supporting local competitition, fast DSL speed, telephone package features
Cons: Customer service, poor quality hardware, terrible television package
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