Happy. I purchased my gown. Great service and very accommodating. Wonderful experience. I will refer my friends. Marvelous atmosphere. Q&A novice gown methodology is great with explanation before you start to shop. Their recommendations are also wonderful. Gowns are taken to the dressing areas for you, and you have a personal associate helping with gown fit etc as friends and family relaxed and observed. The wish list filled out when we first arrived was the guide to my enhanced experience. As I tried on gowns the (no?s were removed, and the yes?s were placed on the wish sheet for retrys and revisits). We were offered bottles of cold water (which was cool, and different). When I decide on my gown, pictures were taken of me and friends for my scrap book. My experience was such a pleasure. I question some of the other comments that I have read. I don't believe the % of difference in my service vs. their service. Are these bridzillas? The store is appointment preferred, no picture taking, and will give you store #'s of your try-ons, and keep record of try-ons on file; which was great for me when I returned with my mother. My parents are business owners, I understand that bridal stores are privately owned and have a large investment, and a need to secure the store life so that we will have a place to try on dresses in the future. My parents and I witness an absurd situation while in the store: one girl tried on about 15 bridesmaid dresses then asked for a style # and to be measured, stating that she did not know where she would buy the dress. The store politely measured, and stated store policy is a $20 fee which can be applied toward your purchase; which ?I thought was great?, but the girl expressed frankly this was poor customer service and became angry. This amazed me, after all she tried on 15 dresses, she was there for as long as I, used a store paid associate, got measurements, plus recommended sizing. In my opionion, that?s worth more than $20.
Pros: Great Gown selection! (bridal and bridesmaid). Full service, we are also getting our Tuxedos. Ease of highway traffic and good parking. Knowledgeable and Caring Sales Associates.
Cons: Me and my family could not identify any cons. We enjoyed our visit.
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