Anyone who cares about their dog in the least should avoid this kennel. We have two dogs who have regularly stayed in other kennels before moving to Grass Valley. Our large dog is dog aggressive but not people aggressive. We put our dogs in this kennel because we were going on a two week dive trip on a little island and we wanted to make sure our dogs were secure and safe even though we had people house sitting for us. Upon getting off the plane in Houston we were greeted by two very rude messages from the kennel owner and her staff member saying that they could not handle one of our dogs and we needed to come and get her. She didn?t want the dog to damage her kennel. The kennel is made of concrete and wire. We were lucky to have a family member that could go and get her but from the tone of the message I was concerned what the owner would do with my dog if I had no one to pick her up. I was lucky in that I got this message before I was out of phone contact for two weeks. Upon returning the owner confirmed that she would have called animal control had no one picked up my dog. This is the worst experience I have ever had with a kennel. Very unprofessional conduct and I would never trust my dog or anyone?s beloved pet there. You can not trust that your pet will be safe with this kennel while you are gone
Cons: Staff, Owner, Service, Care for your pet, Customer Service
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