Everyone thought I was crazy when I dropped $120 on dry cleaning and stain removal for this gorgeous elegant ocean green silk charmeuse gown I bought for my college graduation (mind you I've never been to Alpian's before and I've certainly never spent over $30 on dry cleaning of any kind at any dry cleaner in NYC) but I decided to go on blind faith after reading Alpian's strong and positive reviews. It's very unlike me to splurge on a dress like this, or spend $120 on dry cleaning but ALPIAN'S IS WORTH EVERY PENNY!! I was unaware that there were stains on the dress until my friends pointed them out as we were leaving the catering hall; there were stains all over the back of my dress. I was MORTIFIED when I took it off, only to find large splotches of dark stains that permeated the satin. It seemed like one huge stain that got smudged from sitting in different chairs so now it was ALL OVER the back of my dress. The consistency of the stains resembled semi- wet paint, or a type of lipid possibly grease, and whatever solvent/ harsh chemicals dry cleaners use would surely ruin the satin in the removal process. I was told that due to the delicate fabric, intensity of the solidified stains, and the unknown source of the stains, that there would be some color discoloration and that they could not guarantee successful removal without stripping the satin of its natural sheen and color. It took them 3 weeks to work on it (normally it doesn't take that long, it really depends on the damage) because I told them to take their time since I won't be wearing the dress for a while after this fiasco...and it came back in better condition than when I purchased it at Saks!!! IT WAS PERFECT!!! ALL the stains were removed WITHOUT stripping the satin of its color and sheen! You can tell they put great deal of time, effort and care into it. Alpian's is HANDS DOWN, THE BEST dry cleaners in NYC!!! The staff is friendly, courteous and professional too. THANK YOU SO MUCH!!!
Pros: great stain removal, good customer service, presentation and packaging
Cons: takes 1-2 weeks, prices can run pretty high
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