I bought a new bike as a late Xmas gift. It had 1 mi on it. My brother rode it home for me as he has a bike also. When I got home, I found that my owner's manual was missing. I called & was told that they would get it. Wks later, I got a call saying that it was in. I asked if they could mail it to me & he said yes. Now, end of May 08, still no manual & my bike was not running right. I had been taking it out for shorter spins but no major rides. The bike stalled out, idle speed was all over the place, rpms riding very high to very low. I called, asked for my sales guy but he no longer was there. I asked for a mgr & was put on hold for 10 mins. I finally spoke to Brad & he told me that it was probably that gas was sitting in the tank & also told me how to adjust the idle speed (which he told me was on the wrong side) & I looked online to find the right location. I rode the bike to their store. Brad said they would put some fuel stabilizer in the tank & he was a bit concerned about the idle speed not dropping as fast as it should. Service told me $240 to clean & replace the carb. When I ask Brad about the fuel stablizer being added, he told me that it was not done but that "worst case" it would take the carb being cleaned. I asked him why they didn't do what he said they would do & were now wanting to charge me this money & he said it was my fault for not riding it enough. He became very rude and called me an "inexperienced rider". I am not sure what this has to do w/ their sales people not informing new customers of potential issues for their bike or the fact that he did not follow through w/ his technician doing what he said they would do nor provide me w/ my owner's manual. I would not trust this co. as their sales staff is incompetent, did not share any basic info. that is useful for newer riders, then their follow up is horrible w/ providing items that should have been provided, & finally, their management is billigerant & rude to customers.
Pros: Store is Neat and Clean
Cons: Staff and Management Inexperienced and Unprofessional towards Customers
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