The staff is inefficient, and they add "extra" charges for almost everything from medicine ($0.50 per tablet per dose) to 15-min. of play times. You'd think those rates would include normal levels of TLC for Rover (not his real name). Basically these guys were a fallback for us, and I wouldn't leave our dogs there again.
Pros: Usually available in a pinch
Cons: expensive, unfriendly, inefficient, dogs unhappy when picked up
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