I'm sorry I didn't read these reviews earlier. Everything I've read about this company has been borne out by personal experience. My husband and I just moved to San Mateo about two months ago, and we are renting a property managed by Heritage Realty. The house underwent major renovations before we moved in, but the renovators left a lot of incomplete jobs. We submitted our "walk through" document to Heritage expecting that they would have a handy man come make the repairs within a few days. More than two weeks later, and after repeated phone calls from both of us, Heritage finally sent someone to fix the problems. Only about half the problems were addressed and the handy man said he would be back to fix the rest. We're still waiting. Cracked walls, non-working electrical outlets, and an ant infestation-- apparently none of these merit attention. We put in about five phone calls for every one we get back, and we just got here! As another poster mentioned, we're paying a lot of money for this property. We deserve at least some attention!
Pros: Local company
Cons: Horrible service
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