I just had to write a review after I have been hearing their ads on the radio -- be warned. We had an experience with them shortly after we moved to this area. We called them based on the yellow pages since we were not familiar with plumbers in the area. We had a slight leak in an elbow joint. They said they charged $40 for the service call and then quoted over $500 for the repair. Not knowing any better, I authorized the work. However, the plumber scorched the rubber coating on an electrical wire near the plumbing leak when he was soldering. When I showed him, he just shrugged his shoulders. Then when he left, I went to double check his work, and the leak was back! Had to call the company to have him return and finish the job. My husband was furious that they had done such a lousy job -- that and the $500+ they charged us for 30 minutes worth of work. When my husband called Pat's Plumbing, he was referred to the owner, who was a very tough as nails and unfriendly woman. She basically told him too bad...and if we tried to cancel the credit card charge, they would take us to small claims court. Nice, eh? Certainly no concern for repeat business or customer satisfaction. I admit I was foolish to ever authorize the work but for everyone else -- be warned. I would never recommend this company to ANYONE....EVER!
Pros: they did arrive as scheduled
Cons: Overpriced, subpar work, unfriendly and uncaring, lousy customer service
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