Very uncomfortable dining experience and customer service was lacking to say the least. I had been to this restaurant for Sunday Champagne Brunch and it seemed that the AC wasn't working. People were sweating and after making the manager aware of the situation, he said the AC was on (so basically too bad). You only get one cup of champagne, just in case you thought it was gonna keep on coming. The best thing was the Mariachi and for that reason I gave it a second chance. On that day I made reservations to come back on my graduation. I asked what time the Mariachi was going to perform and the host told me at 6:30pm. I made my reservation at 5pm knowing we were still going to be there for the show. On my graduation day the restaurant was a sauna and the owner lied by saying it was "in full blast." After more complaints they oppened the doors...hours later they announcced the AC didn't work. We had to beg for water and the ice was melting rapidly. My plate was $25 and it didn't taste like it was worth it. We were a party of 15 very dissastisfied people. On both occassions that I visited this establishement I found that customer service was lacking. They took long to bring water. They took long to take orders. They weren't attentive and the tip was $70 on the bill. For a lousy service I don't think so! When we were paying our our bill we finally were approached by a different manager that apologized for everything and we finally felt some empathy. Too bad he wasn't there earlier. By the way, at 6:15 we asked if the Mariachi was almost arriving and they said that "Not until 7 or 7:30, I don't know who told you at 6:30." Another dissapointment!
Pros: Entertainment
Cons: Owner's attitude, no AC, food isn't great.
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