I was taken to University of Louisville Hospital following an injury. It would have not been my choice, but since I was unable to decide the ambulance took me there. That was in January. I have since had 2 operations on a fractured ankle and broken leg. The care I have recieved has been excellent. Granted once I began going to the orthopedic clinic I had to sit through 3 -4 hours in the waiting area while being treated. That included registering , getting updated x-rays and being seen by the doctors and support staff. I knew it would take a while. So rather than it being a miserable experience. I used it as a time to meet my fellow patients and learn what brought them there. The staff who provided care were very caring. I watched them being treated rudely by many patients for not getting them in and out and they maintined their composure while trying to explain why so much time was needed. The waiting room was full each time I had an appointment. That's 25-30 people to be registered, x-rayed and treated in a 4 hour period. They always managed to get us all seen even though at times the Dr.s had to leave for emergency surgery. They did an great job over all. Now as far as the staff who prepared me for , performed and took care of me after my surgeries. They all get 5 stars. Everyone of them had more compassion than I expected. They went above and beyond duty in explaining, reassuring and providing the best care I have recieved. I only wish I remembered their names. Both experiences with my surgeries were positive. Just keep in mind that no matter how bad off you are when you're there, more than likely some one else is in a worst condition. Learn to be patient. Be appreciative and remember to thank those providing you with care. Use your time waiting to reflect on life and how you can improve it. Make an effort to meet your fellow patients. Keep in mind, that University of Louisville provides the same care for people whether you can pay, have insurance or are broke.
Pros: 95% of the staff went above what I had expected in care.
Cons: First time patients need to be informed of the wait time in the clinics so they can prepare for the wait.
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