I started going to Sayrebrook because my friend works there and said Dr Birmingham rocks! And she does. But the billing staff is horrible, rude, and immature. The head manager is never on site (so if you have a problem, don't ask for Jill - she won't be there). I have 4 cats that I have been taking there. Every time I've gone in, I get a bill because they forgot to bill me for something previously. Then they mail me a bill that was taken care of by FoA. I had to tell them they forgot to bill me for rabies shots, and I never got the rabies tags. When I called to straighten out the bill, Linda (the book keeper) starts yelling that they're only human and that everyone makes mistakes. I said, "Yes, but 4 billings mistakes in one month to one client is a lot." Her response was, "Well I hope you're perfect and that everything you do in life is perfect."\r
Bottom line - as awesome as Dr B is, the aggravation of surprise bills and then having to deal with incompetent and immature managerial peo
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