Two Utah FirstLine Security representatives came to my door in July 2007. You know that old saying ""if it seems to good to be true, it must be"". I didn't listen to my instincts and was swayed away from ADT for a promised lower monthly billing. They had someone at my house in 20 minutes changing out my system to theirs and notified ADT. I was too embarrarsed to do it. I should have, they may have talked me out of leaving and saved me the hassles. It took them 5 trips (and lost work time for me) to finally get the system workable. Then, one morning I set the back door alarm off, I immediately shut the door and waited for the alarm company to call me. No call ever came. I called 2 hours later and was informed that the alarm would not notify the control center if the alarm sounded for less than 30 seconds. Excuse me? By that time the intruder could have been inside ripping me off and walking out the front door. I called several times and was held waiting for 10 minutes or more and when I finally did get someone was put back on hold for another 5 minutes. When I finally did get to talk with someone.....Rude. Should have changed back to ADT then. In October 2007, FirstLine Voice representative called to ask if I wanted to try the wireless internet for 30 days free. Did not receive package as promised. In December 2007, again, the same representative called and declared he was sorry the package did not get mailed but it would be arriving in the next week. Again, did not receive package as promised. I wasn't going to install anyway with that crappy service. Well, guess what arrived in the mail yesterday, 5/6/08. I refused the package and sent it back with a note stating I have gone back to ADT officially as of 4/30/08, FirstLine Security is officially no longer my monitoring service. I cannot get anyone to return my calls I leave on their answer machine at 800-705-7681 & 866-434-7785 so that I can cancel. My service ends as of 4/30/08<----- documented 5/6/08.
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