First, they serve excellent food--no argument. This is my complaint: We made a reservation for 4 and took a client and his wife to PF Changs. When we got to the reception table, we were told that we had no reservations (even though we had a reservation number) and no tables were available. Embarrassing? You bet. Well, we went on to another restaurant, but the evening was tarnished and awkward after that. I called the next day and talked to the manager. He was most apologetic, and graciously offered us a gift certificate to come back. He took our name, address, and promised it would be in the next mail. We have never received the gift certificate. It was bad enough not having our reservation honored, but then to offer and not send the gift certificate tells us that we were not valued customers. They just did not care. Their attitude says it all. Sadly, because this restaurant could be great.
Pros: Really good food
Cons: Not trustworthy on reservations; tables too crowded
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