I am always shocked and amazed when a patron of any any establishment has had any mishaps in their dining experience, and they would not take the time to speak with the employees or a manager,but take the time to write a review. As a 12 year veteran in the restaurant business and 7 years in management unfortunately an occasional dining experience can go wrong. As far as hair in a pastry that is unfortunate and we certainly are extremely conscious of not touching our hair while we work. We do however work with 5 different independent bakeries, and are helping them get their businesses off the ground. I will certainly speak with all of them but your scathing review of Austin's was certainly unfair. As a responsible reviewer, I recommend trying an establishment more than once before you give your opinion.
more