I called universal air and heat on 5/27/2008 to get an estimate on a new air conditioning unit the girl who answered the phone was very helpfull in recommending to me the best a/c unit for the money I set up an appointment and someone was at my house within 45 minutes I ordered a new 4 ton 15 seer unit and asked how soon can it be installed they said today I was so happy that I would have a/c by the end of the day so I sighned up with them they had a problem getting the unit because the supply house didn?t have the 15 seer unit in stock I thought I was going to be without a/c again but the owner Mike Thompson called me and explained the situation he was very polite and told me he couldn?t get the 15 seer that I ordered at first I was discouraged but he assured me that I would have a/c for my two children that have asthma he was so good to me and my family when he asked me if he could upgrade me to a 16 seer two stage unit that was in stock at no additional charge I didn?t know how to thank him so I promised that I would go online and write this review He kept his word and my family was cooling within 6 hours so I kept my word and wrote this review thanks Universal Air & Heat & Mr. Thompson I will recommend you to all my friends and keep your little sign in my front yard for the whole summer thanks again.
Pros: Two Thumbs up
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