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Outstanding customer service and attention to detail!!! - Review by citysearch c | Gobeille Orthodontics

Gobeille Orthodontics

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Outstanding customer service and attention to detail!!! 5/7/2008

This place absolutely covers everything and lacks for nothing! \r \r Starting with the atmosphere - comfortable, relaxed and friendly. The staff- when I walk in, I feel like everyone is genuinely happy to see me. They quickly knew me by name. You can tell that every person is happy working there and they get along. The staff is still professional and very informative. They all know what they're doing and are especially good with the kids. Dr. G is serious about what he does but not overbearing. He has always listened and explained. But try as much as I did, I couldn't bribe him to take my braces off early. He was truly concerned about my teeth being as perfect as possible. When my daughter was having problems due to lack of brushing, he would rather take the braces off and let her have non-straight teeth than straight teeth with lots of cavities and gum disease. Although it was serious, they still treated her with respect.\r \r Price- I was told that they were not the cheapest priced and are probably a little higher than most. When I asked why, I was told because of the service provided, and they are equiped with all the newest technology. I was told I would never wait more than 10 minutes from my appointment time. That was true. Also the service is outstanding. Also, because of the new technology, my braces were only on about 1 year. My daughter, with more problems than me, just over 2 years. All of these factors are worth a little more money to me.\r \r Information - I was given all the options for myself and my daughter so I could make a decision based on all the facts. There was no high pressure sales tactics. \r \r There is absolutely nothing I would change about this business. I have, and do, highly recommend it. If there is anything they can do for you, they'll do it. And honestly, when my treatment is complete, I will miss going in. Pros: Atmosphere, service, knowledge, staff more
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