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Poor service -- twice in a row - Review by citysearch c | Sushi Hai

Sushi Hai

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Poor service -- twice in a row 5/17/2008

I thought the poor service we had last time might have been a fluke. (Waitress forgot about our appetizer, then brought it after our meal, charged us for it and never even apologized. We emailed our complaints the next day and never got a response.) So, I took my sister-in-law who was in from out of town there Thursday night. It was embarrassing. We were told it would be 20 - 30 minutes for a table and were given a pager. We sat in the bar for almost an hour and a half with the pager on the tiny table right between us. It never went off. I went to ask about our table and was told they had been trying to page us (although I also told them we were in the bar). Then, we sat at our table for 20 minutes before I flagged down a waitress to ask if we had a server. She said, ""Hmmm... let me find out."" Food was good. But, we won't be going back. There are definitely other sushi places in the area that are as good or better food with much better service. Pros: Ambience, Bar Cons: Poor customer service more
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