I have been a user of SWC for about 30 yrs now. On may 30 2008 at about 11:30 or so I called a cab to go to Parma Police Dept. The dispatcher said for an ETA when it gets there. I was really pressed for time that day and was gotten alternative accomodations. When I called back to ca the cab the dispatcher screamed at me: sure at $4.00 a gallon just CA it. When i called back later to complain and asked for Dave the owner the same dispatcher yelled at me im the owner and gave me a difficult time. Well Dave did return my call on Saturday, and evidently I was trashed by the dispatcher quit effectivly. I explained to him that I was a 30 yr. customer, always a very good tipper to his drivers, always told them to put there meter on when they reached my location etc. I guess his dispatcher coverd her tracks ,filled him with all kinds of lies about me saying the drivers have to wait on me etc.etc. He was also told that i never called to Ca the cab that day and the driver came and waited on a no show fair.. This person dispatching for him has sure pulled the wool over his judgement!. In any event even the owner Dave told me off and to go elsewhere after 30 yrs of loyal service to his cab company.. His attitude was just as obnoxious as his dispatcher was. The customer has no standing with this gentleman. I will go elsewhere I did not realize just how many other cab companys there are. Iam sorry though that the owner Dave had such a tramp trashy care less attitude towards a long time customer as my self. Its to bad that its the drivers who will eventually suffer for these two morons who stand between the customers and the excellent drivers. richard t steiner.\r
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Pros: Drivers are excellent
Cons: One dispatcher is atrocious and owner just as rude!!!
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