I hate to have to give such a poor rating because the men that actually did the work on our job seemed experienced and efficient. However, I am extremely disappointed, to the point of wanting to take legal action, for the price I ended up paying on a job that I was quote $1000-$1300 for. I have moved our family 5 times, and am fully aware of the costs of moving. It is always a good idea to give yourself $500 in ""extras"" that will end up being charged above and beyond the estimate. However, when our total came to over $3800... you can imagine how shocked we were. \r
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Nick, the salesman I spoke to 4 times before the move, assured me that based on his experience, asking me how long I'd lived at my home, the number of rooms, the square feet, and my walking through and giving him a detailed description of all that we had to move, including the yard and garage, that with his knowledge and Prodigy's 10 years of experience in the industry, his estimate was accurate. I was sure to stress the importance of this because we were on a budget and debating how much of the move we could afford to hire out. Because the rates were low, even assuming an extra $500 , we decided to go full service. Had we known the actual total, we certainly would have packed ourselves. We were not in hurry to get out, but simply value our time with our children and thought that an extra $1000 would be worth not having to pack ourselves. The packing materials alone were almost $1500. (We could have provided boxes from our company, which I explained to Nick and he assured their box costs are very low and he was confident would be no more than a $500 expense to us.\r
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Unless the management of this company offers a discount to try to make up for their severe misquote, I would have to recommend NOT using this company. The lack of integrity and professionalism in representing themselves before the bill comes is just too misleading.
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