I've had many problems with accessing movies and being charged for them. Last time I called their customer service for the aforementioned problem; for the very first time the customer service rep. asked me for a password or last 4 digits of my SS. Surprised by the question, I told her that the account was in my mother's name and didn't know her password and that she didn't have a SS since she wasn't american or living in the US(it's our holiday house and she was in europe). In the past, cust. serv. only asked me for the full name and address on the account so I wasn't even aware of a password. I couldn't call my mother either at the time because it was 4am overseas! To make a long story short, the lady outright refused to help me access the movie I had been charged for. I then asked her if I could speak to a supervisor which she refused to do on 2 occasions(I couldn't believe it)! I insisted politely(I must have said 'PLEASE' 3 times)and she finally transferred me to another lady who reluctantly helped me after having to explain again who I was and my problem.
Pros: cable TV and internet combined
Cons: service terrible and rude people
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