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Terrible customer service - Review by citysearch c | 300 New York

300 New York

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Terrible customer service 5/19/2008

We went there yesterday for my boyfriend's birthday and, while waiting for lanes for over 90 minutes, we had some birthday cake and cupcakes that friends brought in for the occasion - in addition to some beer and drinks we ordered from the bar. We eventually got our lanes and had fun bowling, but after spending about $300 on bowling and drinks, we still got charged $25 for eating our own cake and desserts that were brought in to celebrate the birthday. The managers were inflexible when we tried to get a refund - they said we should've gotten cake from their so-called restaurant, and that was just cheap and petty on their part. Oh - and when I wanted a glass of water, they only wanted to sell me bottled water, and neglected to tell me that there was a water fountain near the bar. We won't be coming back !! There are plenty of other more accomodating places around! more
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