In contrast to another member's experience, I've had great customer service time and time again. I keep coming back because the couple is so helpful. They greet me by name, even if it's been months (and in one case, over a year) since I've seen them. The selection of patterns, special threads, beads, etc. is very good, although not as many of some of the fabrics as I like - although lately I've seen some more. The framing, however, is one of the reason I go here the most often, and now get all of my cross-stitch projects finished and framed here. Great store.
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