***WORST SALON IN MONTEREY!!!*** This was the worst experience I have ever had at a salon! My hair appointment was for a cut and color with MARY. Her baby was wandering around the salon with no supervision. Her work station was filthy. Her foils were unorganized. She pulled hair from one foil and put it into a different one with an entirely different color. She half-hazzardly applied the color, which didn't cover all of the hair. I had stripes and sections of hair that had two and three different colors on it. I knew that everything she was doing was WRONG! Once she started with the color-it was too late to leave. I had to track her down when the color began to burn my scalp. My hair was dried out. I asked her to trim the back and slither the sides. She hacked into my hair. I told her that I did not want layers. She preceded to do exactly what she wanted. I went in with one-length blonde hair down to my lower back. I came out with bangs, layers and multi-colors in all the wrong areas. I paid her and left. I gave myself a few days to cool down and contacted the salon. I spoke with the owner/manager DEBBIE. I explained the situation and asked for a refund. I also requested that she be the ""go between"" so that I did not have to speak with Mary ever again!!! She sounded empathetic and said she would speak with Mary. She had Mary contact me and leave a message indicating that she was willing to redo my hair free of charge. There was no way I would submit myself to that kind of torture again. I called dayly for over a week to attempt to resolve the issue. Debie would not return my calls. They must have caller ID because the majority of the time they wouldn't even answer the phone. A business not answering their phone?! TRUST me - NEVER go to this salon!!!
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