My daughter's pictures were taken in March at daycare. These pictures were to be her ""2yr"" pictures. When I went to view the pictures, the staff were almost 2 hours behind for the appointment. The staff also were rude, impersonal, and very unprofessional. Stating comments such as ""let's get to the bottom line, how much are you willing to spend."" After several parents complained, we were told that there would be free proofs for the parents who called and requested them. I spoke with their Customer Service Manager who stated that they would send me the proofs. After over 8 weeks, I called the Customer Service Manager again to follow up with the status of the proof. At that time I was told that 1) the ""proofs"" that we spoke of were black and white xerox copies--not the colored copies that were promised. 2) I was told that they were shipped out already several weeks ago. I informed her that I didn't receive anything from her company. She proceeded to loudly and very rudely tell me how I was wrong. She was talking so loudly that several of my co-workers could hear her several feet away. Everyone in the room that heard her were blown away that the CSM would speak to anyone so rudely. I will never deal with this company again. I didn't like the poses, quality, or background. I am really disappointed. They also use the name ""Putting on the Ritz""
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