NextGen Telephone is customer UNfriendly. They promise that everything will remain the same, that they are sellers of Verizon. I lost my internet service for 3 days, service did not remain the same and there was no discount. I returned to Verizon, I did pay NextGen for one month service. Then they billed me $29.12 for a partial month. I called to complain about their service, explained why I cancelled and to ask them to waive the mere $29.12 considering all they have cost me, well the sale rep nearly ripped my head off. This guy was nasty, and tried to apply the old ""I'm sending you to the collection agency, ruin your credit"" speech. He never even asked why I dropped their service, I'm assuming they know why, and I was probably one of many who did.
Cons: Nasty employees
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