I went 2 weeks ago and got a facial. i scheduled an appointment for the specific facial as stated in the brochure. I went and got the 60 minute $75 facial and was slightly satisfied. After the session i went to the reception desk and told her I wanted to make an appointment for 2 weeks for the same facial. I went back today and nstead of the one i wanted, i got a 30 minute facial for $75. I complained about it not being what I wanted and even pointed it out in the brochure. The receptionist was arguing with me and saying I must have told her the wrong thing when I initially made the appoinment. I was not going to keep arguing with her. I am not an idiot, I know what I asked for. Instead of making it right she argued with me and was trying to make excuses. I will not go back and I will tell everyone I know that it is a very unorganized place. Small business make it because of word of mouth, u need to try to keep your customers happy and if u make a mistake, make it right and dont argue. I am highly irritated and very mad that I had to pay for something I did not want. Do not go there of if u do beware.
more