I was trying to be creative in planning a special cupcake order, and the personal planner was lacking in her ability to envision something unique. She was not willing to offer different types of cake, filling, or cupcake papers because the cupcakes are "made in bulk". When asked if we could arrange a time to speak with the baker because of our concerns about the difficulty of the request and capability to make the cupcake, the planner would not allow us the peace of mind because "they are too busy to talk to you". I am now at the mercy of what the baker can do and what the planner can explain (party is next week). What I thought would be a fun experience turned out to be a very unpleasant encounter. I will say that the cake itself tasted great, but its not enough of an incentive to be ordering from this bakery again for special occasions. I would rather have good cake with excellent service than a great cake with lousy service!
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