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Poor delivery and lack of customer service - Review by citysearch c | Austin Shoe Hospital

Austin Shoe Hospital

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Poor delivery and lack of customer service 5/7/2008

I thought I had found the perfect place when I needed to have some customization done on cowboy boots. I wouldn't call the guy at the desk friendly by any means but he did say that it would be no trouble to sew some patches on to my boots in just a few days. A few days went by and I hadn't heard from the store so I called. I was told that he needed to talk to someone else and that I should call back the next day. So I called three days in a row (never once did this individual volunteer to call me). Finally, only a few days before I needed these boots to be finished, I was told that this would be custom order and that it would be another week before they were finished. Make sure if you take anything here that you get an honest and legitimate estimate for when your repairs will be finished. If they can't give you one, go elsewhere. Pros: Convenient location Cons: Poor customer service, can't deliver items on time more
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