On October 7, 2007, I went to a seminar booth hosted by Serena Med Spa and asked to be counseled about Botox injections to soften the lines below my eyes and crows feet. The Serena Med Spa representative told me that the Botox injections would help to get rid of these lines by paralyzing the muscles that make these contractions. I paid Serena Med Spa $240.00 for Botox injections for this purpose. They said the Botox would take effect in 10 days or less and would last 3-5 months. The Botox never took effect. On October 19, I went to the Spa and showed them that I had no paralysis in this area whatsoever. The same representative said that she saw what I was talking about and said that for $75.00 more, she could make the lines go away and that the Botox would really work this time. I told her that what I really wanted was my money back. She and the manager refused, so I went home and took pictures of my eyes with total muscle movement. Serena Med Spa has refused to refund my money and now wants to fix the problem with more Botox at full price! I have since come to find out that Botox that is injected anywhere except between the eyebrows is not approved by the FDA and is considered to be "off label." Additionally, the FDA has warned Botox not to advertise that it can help wrinkles anywhere except between the eyebrows. I went to Serena Med spa for Botox shots because they have a doctor on staff and expected to be counseled about these matters (otherwise, why have a doctor do the injections)? Serena Med Spa defrauded me by telling me that Botox would be effective under my eyes, even though the FDA will not allow the makers of Botox to advertise it for this purpose. They were unsympathic, dishonest and mean.
Pros: None
Cons: I believe their Botox is either diluted, old or they are using it against FDA recommendations.
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