I have shopped at Heinrich's on many occasions and have never had problems getting help if I needed it. The wide array of products is amazing and the books available add to the possibilities. I have also used their candy fillings- it was so easy to make a wide selection of dipped Christmas candies with the large selection of flavors and coatings available. The person working there at the time was very helpful in telling me the best way to work with the products. Prices are fair and I have recommended them to all my friends and family.
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