I work for Duke University and against my better judgment of going to Duke Eye Center I went to 'this place.' The reason for going to 'this place' was just in case my eyes needed to be dilated. etc. etc. I know SOP for eye exams and I live in Raleigh (I work in Durham). I got off work at 3pm arrived at 'this place' at 340pm and my appointment was not until 430pm. I spent 45 minutes or more discussing my insurance with the office personnel. I'm going to be generous and say that they've heard of Duke... just wasn't aware that people worked for Duke and that Duke has it's own insurance plans. At one time during this awful visit about 30minutes in they tried to sweep me away to an exam room....and I was like 'No if my insurance is not accepted I might as well leave.' Unbelievable!!! I knew exactly what they were trying to do start the exam and then after it was over say they couldn't process my insurance and stick me with some out of pocket expenses.\r
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What makes things worse is when I called to schedule my appointment I asked do you accept Duke Select and her response was 'yes.' btw for the other responses.... I know the office I'm referring to and it is:\r
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Optometric Eye Care Ctr\r
101 Sawmill Rd, Raleigh, NC 27615-6148\r
919-847-0051\r
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They are incompetent when it comes to insurance filing and are naive to think that patients are as incompetent as they are.
Pros: None there are lots of optometrists in Raleigh take your pick just not here.
Cons: Office Staff
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