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Bad customer service Guy tells me I'm pretty much screwed. - Review by citysearch c | Westronix

Westronix

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Bad customer service Guy tells me I'm pretty much screwed. 4/25/2008

I first called this Westronix telling them about my Harman Kardon making a humming sound out of the speakers.\r He tells me it sounds like a Filter cap. on the Power side. \r So I'm pretty sure this guy knows what hes talking about, after all their an Authorized HK repair shop. I found out later, the only thing that makes them authorized , is that they buy the literature from HK.\r \r Well then the Receiver finally quit working auto shut down ""protect displayed""\r So I take my HK in to Westronix go through the whole History of events. Our phone conversations etc.\r A week later he tells me he needs to order a new board for it. Fine, I pay for it .\r 90 days later it's supposed to be fixed . I take it home hook everything up. HUMMING SOUND!!!!!!\r I call and tell him, he says ""Sounds like a filter capacitor on the power side""\r So why wouldn't he have replaced those in the first place.\r They won't refund any part of the $230.00 I spent.\r Needless to say Ive taken it to someone else. more
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