I'll try to make a long story short. My family and I chipped in and got a $150 gift certificate for my aunt who lives 2 hours North. Soon after she went into the hospital. Once she recuperated, she called more than once and tried to get in when she was in town for shopping, etc., but was unsuccessful. Then when she tried to use it another time, she was told it was expired. She gave it to me and told me I was welcome to it if I could get them to change their mind. I called and a VERY rude girl at the front desk said they don't except expired cards. I asked to leave a message for the manager and she called me back almost two weeks later. She tried to make me feel very lucky that they would honor $50 of the $150 we spent. I went in and got some product since I had just had an appointment with my favorite stylist (Hilary at Medusa). The product didn't work for me and when I went to return it, they wouldn't even exchange it!! Each person that I dealt with was very condescending and snooty. With a fake smile, they would tell me they couldn't help me. Terrible customer service - no make that ZERO customer service. Bad policies and not nice people to carry them out. I don't know about you, but I want to spend my money with nice people go out of their way to treat their customers right! I didn't even make it past the front desk!!!!!
Pros: NOTHING
Cons: Rude, snooty staff
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