My whole experience was terrible at this place. It is supposed to be one of the best spas in the city, but don't let the decor fool you. RUN AWAY before you let them touch you, if you can even tolerate the receptionist. I don't know what to say other than I received the worst haircut and absolutely NO customer service, other than a backhanded compliment on my necklace. Really, don't bother. I went to another salon later that I found on citysearch and am totally happy now.
Pros: nice building - that's it
Cons: EVERYTHING else about this place
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