I would give them 0 stars if the site allowed it. ""Peerless,"" as they so humorously call themselves, ruined my favorite pair of black heels. I brought them in for a very simple job: a broken ankle strap. The man who repaired the buckle attached it in the wrong place. When I picked them up, he begrudgingly agreed to put it right-- then reattached it in a different spot, leaving numerous gaping holes from his original work. He also used bright BLUE thread to repair the strap (which is unquestionably black). When I asked for my money back for this shoddy workmanship, he told me that I was too picky to expect him to fix a black shoe with black thread, and that there was nothing wrong with leaving holes in my shoe. He laughed, told me he was treating my complaint as a joke, and made several creepy (and nonsensical) remarks about how I should think of him as my father. Needless to say, his early remarks were infuriating and his later comments made me extremely uncomfortable.\r
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It's no wonder they require payment in advance. I spent $20 to repair a broken strap and ended up with a shoe that looks like it was chewed by a stray dog and repaired by blind person. They're Peerless, all right--peerlessly careless in their work and peerlessly rude in their customer service.
Pros: Absolutely nothing
Cons: Rudeness, dishonesty, terrible workmanship, offensive comments
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