We initially went to Willoughby because our insurance was accepted there and it was close. He spent a lot of time telling us how bad our previous dentist was...he's a real know it all. He even told me my son needed dental surgery and braces though his teeth are straight and previous dentists said he would never need them. My real problem with them was the over billing which according to my insurance company they charge as much as 35-50% more than other offices in the area. When I tried to inquire about the bill they gave me the run around. All I wanted was a print out of what was billed and what was paid by the insurance...they never complied. The office manager, Antoinette is completely incompetent. If you try to ask questions she completely talks over the top of you. She is unhelpful and rude. Our insurance had a scheduled payment plan for a root canal and instead of waiting for the payment and then billing us they sent the whole thing to collections. They have been a complete nightmare to deal with.
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