have to say unfortunately i agree with some of the other reviewers in that communication with these folks is sketchy and borderline unprofessional. when my auto mechanic says i need work done in a ballpark range, he tells me his recommendations and how he got to them. don't expect to get answers from these folks, and i too experienced the attitude that i shouldn't've called for a status check after over a month of not hearing from them when i was told upon drop-off that it'd be one or two weeks. hugely unsatisfying all around.
Cons: too many
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