After hearing the hype for years, I checked this place out recently. I sat at the counter during what I assumed was a normal weekday lunch time (there were several open stools). The wait staff proceed to totally ignore me for 10 full minutes. They even wiped down the counter in front of me without so much as a hello or any eye contact. The food IS good (better than average), but miniscule in size. McDonald's has better french fries. Would I ever go back? Sure. Would I go out of my way to go back? Never. Kind of a surely wait staff. If I want surely with GREAT food, I'll go to the Billy Goat Pub in Chicago.
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