I have been a customer of The Nook for about 20 yrs. & today was my last visit. I frequently order food from there to take back to work for myself & other employees. When ordering today at the window I was waited on by an unfamiliar rude employee. I placed the order with a request of extra grilled onions on the burger & on the patty melt. When the order was received I checked it & found grilled onions on the patty melt & chopped onions (not extra & raw looking) on the burger. I showed the burger to the employee & was given an explanation (in a very irritated manner) that the melted cheese on top of the onions would cook them. I gave her the box back & asked for the extra grilled onions like the ones on the patty melt. She still insisted they were the same so I started to open the box containing the patty melt to show her the difference & promptly had the window slammed in my face. A few minutes later the window opened, I was given back the burger box (not in a friendly manner) & the window was immediately shut. I checked the burger & found extra chopped onions on it (slightly grilled), decided it wasn't getting any better & left. By this time I was so upset from being treated in such a disrespectful manner that I was almost shaking, so halfway back to work I turned around & went back to The Nook. When I pulled up the manager opened the window, so I told her what happened & that I would like to return the food & receive my money back. She replied that she had been in hearing distance & nothing wrong was said or done by the employee. ENTIRELY WRONG! I would bet that if she had been in my situation & treated in such a rude manner she would of gone inside & demanded to see the manager immediately! Originally all I wanted was to return the food & let enough time pass to forget the bad episode before I went back again. After today's experience there will be no going back. Apparently management does not care how the employees treat customers.
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