Sushi Thai used to be my favorite neighborhood place to eat. The food has gone downhill badly, as well as the customer service. The 89 rating is scary especially in a sushi restaurant!
Our situation we ordered over $70. in take outs, based on it was a great place to eat not too long ago.
Problem: When we got home with our food, we were missing a child's dinner. When I went back there after dinner to point it out and expected to get a refund, I was called a liar. I realized at that moment I had a better chance of selling water at Niagara Falls than to get my money back.
She said they remembered ""putting it in the bag"". The whole time I'm thinking we had to split up our dinners so we could all eat is all I know. When I returned and confronted the hostess over my child's missing dinner I was polite with her not expecting any problems over something so trivial. She when told me ""ahhh nooooo weeeee put in bag"". I asked her if it was worth losing a customer over the $8.00 dinner. , She replied ""there was nothing she could do"".... How about a refund...at least give me some free chopsticks or fortune cookies, if not my money! That way I'd feel like I had at least been kissed before I got screwed! Knowing my luck the cookies would have said ""Confucius say count your rice grains before leaving restaurant "" Who's the manager anyway? It seems the owners would wake up and fire this guy if they want to stay open! A public relations course would go a long way for these people.
Long story short, the food taste like it came frozen from Sam's club. It has gone downhill in the past year badly. The tempura shrimp use to melt in your mouth. It now tastes like it's been in a freezer for a year (unwrapped) and then reheated in a microwave.The management made a poor decision on this situation, enough for me to come home and write this review. We'll never go back folks. Too many other honorable restaurants around than to take a chance on this dive.
PS: What ever happen to customer comes first? Sorry...that was in America I guess. I advise to stay away!
I hope this is good advise for anyone, and hopefully helpful in making a decision on where to spend your hard earned money!
Pros: Good Location
Cons: Bad customer service and quality of food has gone downhill
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