It is now April, 2008 and the shop was recently sold. Under new ownership things are NOT the same. New owner is alienating both workers and customers.. Overheard owner insult a woman who brought in her dog, "Your a DISCOUNT customer" in a nasty tone.
Brought in my dog at !0AM for only a bath. By 1:30, hadn't heard a word. He keeps the voice mail on so it's impossible to get through on the phone. When I drove over, my dog still wasn't finished. Later, I heard from a worker that my dog had been forgotten about. Then, when she was washed he put her back in the crate wet. When someone commented the owner replied that she would dry in the crate. He now raised the prices $10 from previous owner. It's not so much the money as the fact I no longer feel safe leaving my dog there, especially when the owner is nasty.
Pros: Only when Seigen (old owner) is there once a week on Thursdays would I trust them
Cons: Nasty, harried owner. Jips workers who are quitting. Raised prices without raising quality of service
more