This one-star rating is due to the management of Koreana, not the food and waitstaff which is usually fine. I have been going there for over a year both eating in and getting takeout, and during a recent trip I did both, adding in a 20% tip for my meal but no tip for the takeout portion. I just saw that they charged my credit card extra to give themselves a tip on the takeout portion despite what I wrote on the receipt! I have witnessed the management being very stingy and rude to customers in the past (refusing service to customers who were 2 minutes past the lunch cutoff, giving a customer a hard time about requesting a small extra side of kimchee on a $60 order), but this is my first personally disturbing experience at Koreana and I won't be returning there. That is unfortunate because the food is pretty good but the management is not very customer friendly. I'm fine if they tell me they expect 20% tips on takeout because at least I will know, but tacking it on against my wishes is not appropriate.
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