An estimator, Scott, came to our house at the scheduled time and gave us an estimate on everything except one item. He promised to call back with that cost so that we would know a total for the job. He never called back. I called the company to follow up and was told that they would pass the message to Scott. Nothing. We paid $25 for the estimate - guess it was worth it to know that they wouldn't provide customer service. We'll be looking elsewhere for another estimate. Sigh.
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