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The worst experience in an apartment - do not respond to emergencies in a timely manner - Review by citysearch c | Spicewood Crossing

Spicewood Crossing

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The worst experience in an apartment - do not respond to emergencies in a timely manner 4/29/2008

I lived in unit 213 for about 9 months and was let out of my lease (after a letter to Protea Real Estate). A pipe was leaking in the above unit-a neighbor said he noticed standing water in the breeze way several times, but didn't know where it was coming from. In Feb, it started leaking into my shower in the master bath. After it was fixed, it completely busted a few weeks later and flooded the master bath/bedroom, a couple feet into the living area, whole dining area and went past the bar area in the kitchen. I left messages on the emergency maintenance line several times & waited 3-4 hrs before anyone returned my call-also called the security officer, but no response. Water was extracted from the carpet that day, but no fan or dehumidifier was given to me for 5 days. If I didn't call to complain about humidity levels at 60-70% and the carpet being damp I wouldn't have been given anything! The manager never called to see how things were progressing. There was some mold growth on the walls and other places by the end of the week (cleaned by the maintenance person). I cleaned mold before moving (since they could not see it and refused to admit it was there). For the amount of time and amount of water, my common sense would make me think there is mold between the walls and under the master bathroom vanity. The bathroom still smells like mold or mildew and there is still green/black fur under the vanity and behind it. Pros: trash pick up, lay out of the 2/2, nobody wants to pay for a covered parking spot so you don't have to park next to anyone Cons: the staff if you have a problem, loud kids in the parking lot, no guest parking, possible mold issues more
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