From rude staff that lies to you when you try to book an appointment to missing spa attendants and masseuses who don't understand what "firm" means, I am very upset with the Claremont. I have come here many times before and ever since the change in ownership to KSL, the Spa has been a joke. The prices have become ridiculously high and now they even charge an extra $5-$10 on everything from Friday to Sunday---just because they can. I'm tired of paying that kind of money and hearing people carry on conversations outside my treatment room and not being taken care of to ensure that MY needs are being met, not the staff person's needs. I'm fed up with the Claremont. They now have a limited spa menu with bigger prices. It's a joke for anyone who has been a longtime client...like me.
Pros: Easy Parking, Coffee nearby
Cons: Inattentive staff, way too pricey, reservaation agents who lie
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